3-Year Extended Warranty

Coverage Period
The 3-Year Extended Warranty begins immediately after the standard manufacturer’s warranty ends and provides coverage for eligible products for an additional 36 months.

What is Covered

  • Manufacturer defects in materials or workmanship
  • Mechanical or electrical failures under normal use
  • Parts and labour required to restore the product to its original operational condition

What is Not Covered

  • Damage caused by misuse, abuse, neglect, accidents, or unauthorised repairs
  • Damage from external factors such as power surges, liquid spills, fire, or natural disasters
  • Cosmetic issues (e.g. scratches, dents, fading) that do not affect functionality
  • Normal wear and tear, including consumables such as batteries, filters, or bulbs
  • Modifications or alterations to the product

How to Make a Claim

  1. Contact us at hello@ozgoodsdepot.com.au with proof of purchase, details about the issue, and any relevant photos or videos.
  2. Assessment – Our team will assess your claim and confirm whether it falls under warranty coverage.
  3. Resolution – If approved, we will arrange repair, replacement, or an alternative solution.

Repair or Replacement Process

  • Products will be repaired by certified technicians using genuine parts.
  • If repair is not possible, the product will be replaced with the same model or one of equal value.
  • If neither is possible, a refund equal to the product’s current market value may be issued.

Limitations and Exclusions

  • This warranty is non-transferable and applies only to the original purchaser.
  • Coverage is valid only for products purchased from authorised retailers or directly from us.
  • Loss of data, software, or personal information associated with the product is not covered.

Shipping Costs

  • Customers are responsible for the cost of shipping the product to our service centre.
  • Return shipping costs are covered under this warranty.

Australian Consumer Law Notice
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

  • You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
  • You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

This Extended Warranty provides additional protection beyond your rights under the ACL. It does not limit, restrict, or replace any consumer guarantees.

For Assistance
If you have questions or wish to make a claim, please contact our customer service team at hello@ozgoodsdepot.com.au.