Shipping Policy

Processing time
Once your order is confirmed via email, please allow 1–5 business days for processing (excluding weekends and public holidays). You’ll receive a notification as soon as your order has shipped. If an item is not immediately available for dispatch, your order may be held temporarily, substituted for a comparable product, or refunded, depending on your preference and product availability.

Shipping rates and delivery time

  • Shipping costs are calculated at checkout based on the weight of your order and the delivery location.
  • We aim to deliver most orders within 1–10 business days, depending on your location and the performance of our courier.
  • Delivery timeframes are estimates only and not guaranteed. External factors such as courier delays, weather events, public holidays, or periods of high order volume may affect delivery.
  • We take reasonable steps to meet the estimated delivery timeframe and will notify you if we become aware of a significant delay.
  • Under the Australian Consumer Law, goods must be supplied within a reasonable time. If delivery takes longer than what is reasonable, you may be entitled to a remedy such as a replacement, refund, or cancellation.

Order tracking
When your order ships, you will receive a confirmation email with tracking details, allowing you to follow your delivery in real time.

Shipping areas
We currently ship to addresses within Australia only. International shipping is not available at this time.

Stock availability
We strive to keep our inventory accurate, but stock availability cannot be guaranteed. If an item becomes unavailable after purchase, you will be notified promptly. You may choose to wait for restock, select an alternative item, or cancel the order for a full refund.

Backorders
From time to time, certain items may be temporarily unavailable due to high demand or supplier delays. Orders containing such items may be placed on backorder and dispatched once stock becomes available.

  • You will be notified via email once we confirm expected restock or dispatch dates.
  • You may choose to wait for restock, replace the item with a similar product, or request a full refund at any time before dispatch.
  • Orders containing both in-stock and back-ordered items may be shipped together or separately at our discretion.

We appreciate your patience and understanding as we work to ensure you receive your order as soon as possible.

Delays
Delivery timeframes may be affected by factors outside our control, such as courier delays, extreme weather, public holidays, or periods of high order volume. While these events are outside our responsibility, we will provide updates where possible and work with you to resolve any concerns.

Need help?
If you have questions or need assistance with your order, please contact us at hello@ozgoodsdepot.com.au.