25cm Queen Reversible Gel Memory Foam Mattress BedStory Medium & Firm

We offer a 14-day change of mind return period, which means you have 14 days after receiving your item to request a return if you no longer want the product. This does not affect your rights under the Australian Consumer Law.

To be eligible for a change of mind return, your item must be unused, unassembled, in its original packaging, and in resalable condition, with all accessories included. Proof of purchase is required.

To start a return, please contact us at hello@ozgoodsdepot.com.au. Items sent back without prior approval will not be accepted.

Australian Consumer Law (ACL) returns.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a remedy if a product is faulty, damaged in transit, significantly different from its description, or not of acceptable quality.

• Return courier costs and restocking fees do not apply to ACL returns
• The remedy provided (repair, replacement, or refund) depends on whether the issue is classified as a major or minor failure under the ACL

Damages and issues

Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or incorrect, so we can assess the issue.

If a product is confirmed to be faulty, damaged in transit, or incorrect, return courier costs and restocking fees do not apply.

Exceptions / non-returnable items

The following items cannot be returned unless required under the Australian Consumer Law:

• Perishable goods (e.g. food, plants)
• Custom or personalised products
• Personal care or hygiene products
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Clearance or sale items

If you are unsure whether your item is eligible for return, please contact us before requesting a return.

Change of mind returns

Change of mind returns are accepted within 14 days of delivery, provided the item is unused, unassembled, in original packaging, and in resalable condition.

Change of mind returns are subject to return courier costs and supplier restocking fees. These fees vary depending on the item’s size, weight, location, and supplier policy.

Applicable fees will be confirmed before collection is booked. If you do not wish to proceed, you may cancel the return request provided the collection has not yet occurred.

Original shipping charges are non-refundable. Large or bulky items may attract higher return courier and restocking fees.

Exchanges

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item (if eligible) and place a new order separately.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your return was approved, please contact us at hello@ozgoodsdepot.com.au.