Extended Warranty

Coverage Period

The 3-Year Extended Warranty begins immediately after the standard manufacturer’s warranty expiration and provides coverage for eligible products for an additional 36 months.

What is Covered

  • Manufacturer defects in materials or workmanship.
  • Mechanical or electrical failures under normal use.
  • Parts and labour are required to restore the product to its original operational condition.

What is Not Covered

  • Damage resulting from misuse, abuse, neglect, accidents, or unauthorized repairs.
  • Damage is caused by external factors, such as power surges, liquid spills, fire, or natural disasters.
  • Cosmetic issues, including scratches, dents, or fading, that do not affect the product's functionality.
  • Normal wear and tear, including consumable parts such as batteries, filters, or bulbs.
  • Any modifications or alterations to the product.

How to Make a Claim

  1. Contact Us
    Contact our customer service team via phone, email, or our website’s support portal.
  2. Provide Documentation
    Include proof of purchase, details about the issue, and photos or videos if applicable.
  3. Assessment
    Our team will assess the claim and determine the appropriate resolution.
  4. Resolution
    We will arrange for repair, replacement, or an alternative solution if the claim is approved.

Repair or Replacement Process

  • Products will be repaired by certified technicians using genuine parts.
  • If the product cannot be repaired, it will be replaced with the same model or a model of equal value.
  • In cases where neither repair nor replacement is possible, a refund equivalent to the product’s current market value may be issued.

Limitations and Exclusions

  • This warranty is non-transferable and applies only to the original purchaser.
  • Coverage is valid only for products purchased through authorized retailers or directly from us.
  • The warranty does not cover any loss of data or software associated with the product.

Additional Terms

  • Warranty claims must be made within the coverage period.
  • Customers are responsible for shipping costs for sending the product to our service centre. Return shipping is covered under the warranty.

For Assistance

If you have any questions or need to file a claim, please contact our customer service team at hello@ozgoodsdepot.com.au.