Roja Enigma Extrait De Parfum Spray By Roja Parfums

Processing Time
Once your order is confirmed via email, we aim to process all orders within 1–2 business days (excluding weekends and public holidays). You’ll receive a notification as soon as your order has been shipped.

Shipping Rates and Delivery Time
Shipping costs are calculated at checkout based on your order's weight and delivery location. Most orders arrive within 2–7 business days, depending on your location and courier performance.

Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your delivery in real time.

Shipping Areas
We currently ship to addresses within Australia only. International shipping is not available at this time.

Stock Availability
While we strive to keep our inventory accurate, stock availability is not guaranteed. If an item is unavailable, it may be placed on backorder. You’ll have the option to wait for restock, choose an alternative, or cancel for a full refund.

Delays
Delivery times are estimates and may be impacted by external factors such as courier delays, extreme weather, or public holidays. We appreciate your patience and will assist with any shipping concerns as they arise.

Need Help?
For questions or support with your order, contact us at hello@ozgoodsdepot.com.au or visit our Contact Us page.

We want you to love your purchase. If something isn’t right, we’re here to help.

RETURNS
You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in resalable condition.

Please contact us at hello@ozgoodsdepot.com.au before returning any item. Returns sent without prior approval may not be accepted.

Return shipping costs are the responsibility of the customer unless the item is faulty or we’ve made a mistake.

NON-RETURNABLE ITEMS

• Clearance or sale items

• Used items

• Items marked “final sale”

• Custom or made-to-order products

REFUNDS
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3–5 business days to your original payment method.

EXCHANGES
We do not offer direct exchanges. If you need a different item, please place a new order and return the original for a refund (if eligible).

FAULTY OR DAMAGED ITEMS
If your item arrives damaged or defective, please contact us at hello@ozgoodsdepot.com.au within 7 days of receiving it. Include photos or a video showing the issue so we can assess and resolve the problem quickly.

QUESTIONS?
Email us anytime at hello@ozgoodsdepot.com.au