Giantz 92CC Post Hole Digger 200mm Petrol Drill Extension Bits Auger

Processing Time
Once your order is confirmed via email, we aim to process all orders within 1–2 business days (excluding weekends and public holidays). You’ll receive a notification as soon as your order has been shipped.

Shipping Rates and Delivery Time
Shipping costs are calculated based on your order's weight and location during checkout. Delivery typically takes 2–7 business days.

Order Tracking
After your order is shipped, you’ll receive a confirmation email with a tracking number so you can monitor your package in real-time.

Shipping Areas
We currently ship only within Australia. International shipping is not available at this time.

Stock Availability
We strive to keep our inventory accurate, but availability cannot be guaranteed. If an item you ordered is out of stock, we’ll place it on backorder. You’ll have the option to wait for a restock, swap for a different item, or cancel your order for a full refund.

Delays
While we work hard to ensure timely deliveries, occasional delays may occur due to factors beyond our control, such as courier issues or peak holiday seasons. We appreciate your patience and understanding in such instances.

Questions About Your Order?
If you have any questions or concerns about your order, feel free to contact us through the form on our Contact Us page. We’re here to help!

We offer a 30-day return policy, allowing you 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, the item must:

• Be in the same condition as when you received it.
• Be unworn or unused, with tags, and in its original packaging.
• Include the receipt or proof of purchase.

To initiate a return, please contact us at hello@ozgoodsdepot.com.au.

Return Shipping Costs

• If the return is due to an error on our part (e.g., defective, damaged, or incorrect item), we will provide a prepaid return shipping label.
• For all other returns, customers are responsible for the return shipping costs.

Return Processing Time

Once your return is received and inspected, we will process it within 7 business days. If approved, we will notify you and provide further details.

Restocking Fees

No restocking fees are applied to returned items, as long as they meet the return eligibility criteria.

Refunds

If your return is approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to reflect the refund in your account.
If more than 15 business days have passed since your refund approval, please contact us at hello@ozgoodsdepot.com.au.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. This ensures we can evaluate the issue and provide a resolution promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, or plants).
• Custom or personalized products.
• Personal care goods (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.

If you have any questions about whether your item is eligible for return, feel free to contact us.

Exchanges

The quickest way to exchange an item is to return your existing purchase (following the return process) and make a separate purchase for the replacement item.

We are here to assist with any return-related questions at hello@ozgoodsdepot.com.au.

Coverage Period

The 3-Year Extended Warranty begins immediately after the standard manufacturer’s warranty expiration and provides coverage for eligible products for an additional 36 months.

What is Covered

• Manufacturer defects in materials or workmanship.
• Mechanical or electrical failures under normal use.
• Parts and labour are required to restore the product to its original operational condition.

What is Not Covered

• Damage resulting from misuse, abuse, neglect, accidents, or unauthorized repairs.
• Damage is caused by external factors, such as power surges, liquid spills, fire, or natural disasters.
• Cosmetic issues, including scratches, dents, or fading, that do not affect the product's functionality.
• Normal wear and tear, including consumable parts such as batteries, filters, or bulbs.
• Any modifications or alterations to the product.

How to Make a Claim

1. Contact Us
   Contact our customer service team via phone, email, or our website’s support portal.
2. Provide Documentation
   Include proof of purchase, details about the issue, and photos or videos if applicable.
3. Assessment
   Our team will assess the claim and determine the appropriate resolution.
4. Resolution
   We will arrange for repair, replacement, or an alternative solution if the claim is approved.

Repair or Replacement Process

• Products will be repaired by certified technicians using genuine parts.
• If the product cannot be repaired, it will be replaced with the same model or a model of equal value.
• In cases where neither repair nor replacement is possible, a refund equivalent to the product’s current market value may be issued.

Limitations and Exclusions

• This warranty is non-transferable and applies only to the original purchaser.
• Coverage is valid only for products purchased through authorized retailers or directly from us.
• The warranty does not cover any loss of data or software associated with the product.

Additional Terms

• Warranty claims must be made within the coverage period.
• Customers are responsible for shipping costs for sending the product to our service centre. Return shipping is covered under the warranty.

For Assistance

If you have any questions or need to file a claim, please contact our customer service team at hello@ozgoodsdepot.com.au.

Overview

Our Shipping Protection Policy ensures your order is covered against damage, loss, or theft during transit. By opting for shipping protection at checkout, you gain peace of mind knowing your purchase is safeguarded until it reaches you.

What is Covered

• Lost Shipments: Packages that do not arrive at the delivery address provided during checkout.
• Damaged Items: Products that are physically damaged during transit, rendering them unusable or significantly altered in appearance.
• Stolen Packages: Orders marked as delivered but not received by the customer.

What is Not Covered

• Delays caused by the carrier or other unforeseen circumstances.
• Incorrect or incomplete delivery addresses provided by the customer.
• Packages returned to sender due to customer non-response or refusal to accept the delivery.
• Minor cosmetic imperfections or slight damage to packaging that does not affect the product's functionality.

How to File a Claim

1. Contact Us
   Notify our customer service team via email, phone, or our support portal within 7 days of the issue.
2. Provide Documentation
   Include your order details, proof of purchase, and photos if applicable (e.g., photos of the damaged item, packaging, or delivery confirmation for stolen packages).
3. Investigation
   We will work with the shipping carrier to investigate and confirm the issue.
4. Resolution
   Upon approval of your claim, we will arrange for a replacement, store credit, or a refund.

Replacement or Refund Process

• Replacement products will be shipped at no additional cost to you.
• Refunds will be processed to the original payment method within 5–7 business days.
• Store credit may also be offered as an alternative resolution.

Limitations

• Claims must be filed within 7 days of the delivery date for damaged or stolen packages, and within 14 days of the expected delivery date for lost shipments.
• This policy applies only to orders where shipping protection was purchased at checkout.
• Shipping protection does not cover items sent to addresses outside the intended delivery location.

Additional Information

For questions or assistance, please contact our support team at hello@ozgoodsdepot.com.au.

Our Shipping Protection Policy is designed to provide extra security for your purchase, ensuring you have a seamless shopping experience.