Giselle Bedding Mattress Topper Pillowtop Bamboo Charcoal Queen

Processing time
Once your order is confirmed via email, please allow 1–5 business days for processing (excluding weekends and public holidays). You’ll receive a notification as soon as your order has shipped. If an item is not immediately available for dispatch, your order may be held temporarily, substituted for a comparable product, or refunded, depending on your preference and product availability.

Shipping rates and delivery time

• Shipping costs are calculated at checkout based on the weight of your order and the delivery location.
• We aim to deliver most orders within 1–10 business days, depending on your location and the performance of our courier.
• Delivery timeframes are estimates only and not guaranteed. External factors such as courier delays, weather events, public holidays, or periods of high order volume may affect delivery.
• We take reasonable steps to meet the estimated delivery timeframe and will notify you if we become aware of a significant delay.
• Under the Australian Consumer Law, goods must be supplied within a reasonable time. If delivery takes longer than what is reasonable, you may be entitled to a remedy such as a replacement, refund, or cancellation.

Order tracking
When your order ships, you will receive a confirmation email with tracking details, allowing you to follow your delivery in real time.

Shipping areas
We currently ship to addresses within Australia only. International shipping is not available at this time.

Stock availability
We strive to keep our inventory accurate, but stock availability cannot be guaranteed. If an item becomes unavailable after purchase, you will be notified promptly. You may choose to wait for restock, select an alternative item, or cancel the order for a full refund.

Backorders
From time to time, certain items may be temporarily unavailable due to high demand or supplier delays. Orders containing such items may be placed on backorder and dispatched once stock becomes available.

• You will be notified via email once we confirm expected restock or dispatch dates.
• You may choose to wait for restock, replace the item with a similar product, or request a full refund at any time before dispatch.
• Orders containing both in-stock and back-ordered items may be shipped together or separately at our discretion.

We appreciate your patience and understanding as we work to ensure you receive your order as soon as possible.

Delays
Delivery timeframes may be affected by factors outside our control, such as courier delays, extreme weather, public holidays, or periods of high order volume. While these events are outside our responsibility, we will provide updates where possible and work with you to resolve any concerns.

Need help?
If you have questions or need assistance with your order, please contact us at hello@ozgoodsdepot.com.au.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@ozgoodsdepot.com.au.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@ozgoodsdepot.com.au. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If a product is faulty, damaged in transit, or incorrect, return courier costs and restocking fees do not apply.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Change of mind returns
Change of mind returns are accepted within the 30-day return period, provided the item is unused, in original packaging, and in resalable condition. Returns of this type are subject to supplier return courier costs and restocking fees. These fees are confirmed after the return is arranged (fees vary based on the item’s size/weight, location, and supplier policy). We will advise the applicable fees before collection is booked; if you do not wish to proceed, you may cancel the return request provided the collection has not yet occurred.

Please note: original shipping charges are non-refundable. Large or bulky items may attract higher return courier and restocking fees.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ozgoodsdepot.com.au.