Giselle Bedding Mattress Topper Pillowtop Bamboo Queen

Processing time
Once your order is confirmed via email, please allow 1–5 business days for processing (excluding weekends and public holidays). You’ll receive a notification as soon as your order has shipped.

Shipping rates and delivery time
Shipping costs are calculated at checkout based on the weight of your order and the delivery location. Most orders arrive within 1–10 business days, depending on your location and courier performance.

Order tracking
As soon as your order ships, you'll receive a confirmation email with tracking details, allowing you to follow your delivery in real-time.

Shipping areas
We currently ship to addresses within Australia only. International shipping is currently unavailable.

Stock availability
While we strive to keep our inventory accurate, stock availability is not guaranteed. If an item becomes unavailable, it may be placed on backorder. You’ll have the option to wait for restock, choose an alternative item, or cancel the order for a full refund.

Delays
Delivery timeframes are estimates and may be affected by external factors such as courier delays, extreme weather, or public holidays. We appreciate your patience and are here to assist with any shipping concerns that arise.

Need help?
If you have questions or need assistance with your order, contact us at hello@ozgoodsdepot.com.au or visit our Contact Us page.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@ozgoodsdepot.com.au.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@ozgoodsdepot.com.au. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ozgoodsdepot.com.au.