i.Pet Cat Tree Tower Scratching Post Scratcher 138cm Trees Condo House Grey

Processing Time
Once your order is confirmed via email, we aim to process all orders within 1–2 business days (excluding weekends and public holidays). You’ll receive a notification as soon as your order has been shipped.

Shipping Rates and Delivery Time
Shipping costs are calculated based on your order's weight and location during checkout. Delivery typically takes 2–7 business days.

Order Tracking
After your order is shipped, you’ll receive a confirmation email with a tracking number so you can monitor your package in real-time.

Shipping Areas
We currently ship only within Australia. International shipping is not available at this time.

Stock Availability
We strive to keep our inventory accurate, but availability cannot be guaranteed. If an item you ordered is out of stock, we’ll place it on backorder. You’ll have the option to wait for a restock, swap for a different item, or cancel your order for a full refund.

Delays
While we work hard to ensure timely deliveries, occasional delays may occur due to factors beyond our control, such as courier issues or peak holiday seasons. We appreciate your patience and understanding in such instances.

Questions About Your Order?
If you have any questions or concerns about your order, feel free to contact us through the form on our Contact Us page. We’re here to help!

We offer a 30-day return policy, allowing you 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, the item must:

• Be in the same condition as when you received it.
• Be unworn or unused, with tags, and in its original packaging.
• Include the receipt or proof of purchase.

To initiate a return, please contact us at hello@ozgoodsdepot.com.au.

Return Shipping Costs

• If the return is due to an error on our part (e.g., defective, damaged, or incorrect item), we will provide a prepaid return shipping label.
• For all other returns, customers are responsible for the return shipping costs.

Return Processing Time

Once your return is received and inspected, we will process it within 7 business days. If approved, we will notify you and provide further details.

Restocking Fees

No restocking fees are applied to returned items, as long as they meet the return eligibility criteria.

Refunds

If your return is approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to reflect the refund in your account.
If more than 15 business days have passed since your refund approval, please contact us at hello@ozgoodsdepot.com.au.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. This ensures we can evaluate the issue and provide a resolution promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, or plants).
• Custom or personalized products.
• Personal care goods (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.

If you have any questions about whether your item is eligible for return, feel free to contact us.

Exchanges

The quickest way to exchange an item is to return your existing purchase (following the return process) and make a separate purchase for the replacement item.

We are here to assist with any return-related questions at hello@ozgoodsdepot.com.au.